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A Power-Packed Interactive Program

8:15am

Coffee, Registration and Networking

Check in and prepare yourself for an amazing day of learning and sharing.

9:00am

Program Orientation

Jewli Turier, CEO, Franchise Relationships Institute

Jewli will set us up for the day to ensure everyone gets maximum value from the program.

9:15am

Growth Lessons from the Land of Multi-Unit Franchising

Dr Dave Hood, President, iFranchise Group, USA

Hear what leaders in multi-unit franchising are doing in the USA and the implications for Australian franchisees and franchisors.

Rod Bristol, Executive Vice President, Profit Mastery, USA

Learn how to keep multi-unit operators growing profitably by using a combination of Performance Groups and financial benchmarking.

9:45am

Multi-Unit Franchisee Panel — Growing to 5 Units

Get down-to-earth business and people management tips from award-winning multi-unit franchisees with three to five units, who have achieved profitable, sustainable growth.

  • John Apostolou, Just Cuts
  • Litsa Brake, Bakers Delight
  • Jason Tod, Domino’s
  • Kylie Roberts, endota spa
  • Phil Willey, Quest Apartments
10:30am

Refreshment and Networking Break

11:00am

How Franchisors are Helping Multi-Franchisees to Grow With Confidence

Ken Rosebery, Managing Director, The Cheesecake Shop

With a third of The Cheesecake Shop’s 200 stores run by multi-unit franchisees, Ken will show how, with the right support, “Mum and Dad” Operators can make mighty good multi unit franchisees.

John O’Brien, President and CEO, Poolwerx

There’s a reason why Australia’s Multi-Unit Operator of the year is often a Poolwerx franchisee. Learn how the Poolwerx model has evolved to enable franchisees to build businesses as big as their vision determines.

11:40am

Action Learning Discussions and Q&A with Panelists

Greg Nathan, Founder, Franchise Relationships Institute

A unique session where you’ll have the opportunity to talk with peers from other companies and create questions to ask the morning’s panellists and presenters.

11:55pm

Roundtable Discussions for Growing with Confidence

Choose two topics that are hot for you, share your experience and find out what your peers from other brands are doing.

  • Assessing your own readiness to take on additional units.
  • Preparing your staff and family for the expansion process.
  • Using staff incentives and bonus schemes to drive performance.
  • Taking over and turning around under-performing units.
  • Protecting cash flow and profitability during expansion.
  • Delegating and becoming a better multi-unit leader.
  • Tips and options for gaining funding for growth.
  • Franchisee/franchisor collaboration processes that drive growth.
  • Maintaining high brand standards when you’re not there.
  • Successfully breaking through the three-unit barrier.
  • Using partnerships and staff investment schemes to grow.
  • Running successful performance and mastermind groups.
  • Management infrastructures for different levels of growth.
  • Growing the capability and commitment of unit-level managers.
  • Using systems to effectively monitor and manage key metrics.
  • Providing effective field support for multi-unit operators.
  • Tips for maximising market share through effective site selection and territory mapping
12.45pm

Lunch and Networking

Enjoy a delicious lunch with your new colleagues in the beautiful surrounds of St Kilda Beach.

1:30pm

Workshops — Choose one of these expert-led sessions

Creating High Performance Teams

Colin Wilson and Stephanie Hosking, Key Business Advisors

  • Creating a customer-centric culture.
  • Building future leaders in your team.
  • HR best practice for becoming an employer of choice.

Maintaining Healthy Cashflow and Profitability When Growing

Rod Bristol Executive Vice President, Profit Mastery

  • Maintaining financial health using financial ratios.
  • Freeing up cash flow and maximising profitability.
  • Ensuring a satisfactory ROI on existing resources.

Developing a Successful Multi-Unit Franchising Program

Dr Dave Hood, President, iFranchise Group

  • Using incentives and expandability criteria.
  • Alternative growth models and their pros and cons.
  • Effective support structures and processes.
3:15pm

Refreshment and Networking Break

3:40pm

Panel of Pros — Growing to the Next Level

  • Gary Higgon, KFC
  • Joanne Camilleri, Telstra
  • Gary Lamerton, Subway

Learn from these large, seasoned, award winning multi-unit operators, who have also helped to positively influence the strategies of their national networks.

4:20pm

Using Psychology and Neuroscience to Lead With Confidence

Paul Saunders, Psychologist and Lecturer, Melbourne Business School

Effective multi-unit franchising is about leadership. From this session you’ll learn cutting-edge insights on how to use your brain to achieve the highest levels of leadership.

4:50pm

Review and Action Planning

5:00pm

Close of Formal Program

5:10pm

Networking Function

Reflect on the day and continue discussions with peers over a relaxed drink.

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