National Franchise Operations Conference 2017 banner

Two Amazing Days Guaranteed to Improve the Performance of Your Entire Franchise Network! Imagine a truly interactive conference with an amazing line up of top Australian and International presenters, sharing proven strategies for improving the profitability of franchisees and the performance of entire franchise networks.

Imagine being immersed in two dynamic days of round tables, case studies, panels and pre-conference masterclasses, leaving you inspired, updated and full of fresh ideas.

Plus imagine having access to ongoing resources after the Conference to keep your learning alive.

Welcome to the 3rd National Franchise Operations Conference!

A Word from Greg Nathan About the Conference

Why this Year’s Theme is
“Making Metrics Matter”

There is a metrics revolution happening in franchising, as the performance and profitability of entire franchise networks increasingly depend on the transparent sharing of data.

In this environment, franchisees and franchisors who run their businesses by the numbers, while maintaining a collaborative culture, will be the winners.

The entire Conference Program is focused on how to use metrics to drive high performance. This includes how to engage franchisees in benchmarking programs, performance groups and meaningful business conversations.

This is a “must attend” event. No matter how experienced you are in franchising, if your role involves working with franchisees to improve their performance, you’ll want to be part of this event.

  • Operations
  • Field
    Consultants &
  • Business
  • Franchise

The Certified Franchise Executive Program (CFE) is an FCA initiative encouraging the professional development of franchise executives. This event is CFE accredited so you can earn up to 400 credits (up to 200 for the pre-conference Masterclasses and up to 200 for the Conference).

Learn from World Class Experts and Franchisor Mentors such as...

Steve Rafsky

Steve Rafsky

CEO, Padgett Business Services (USA)

Rod Bristol

Rod Bristol

Executive Vice President, Profit Mastery (USA)

Karim Messih

Karim Messih

CEO, Zambrero

Lynne Gallucci

Lynne Gallucci

GM Retail Operations, Priceline

John Post

John Post

Training and Development Manager, Kwik Kopy

Ashley Clemmett

Ashley Clemmett

GM Member Network Support, Laser Group

Check out the Speakers Page for the full list of presenters, panelists and mentors, all committed to helping you make a different to the performance of your franchisees.

Inspiring Plenary Sessions

Trends in the Use of Metrics to Drive Performance

Franchise psychologist, Greg Nathan, will share FRI’s latest research into what franchise networks are measuring and how they are applying metrics to improve franchisee and franchisor performance.

How to Make Performance Groups Work

Performance Groups involve franchisees meeting together to share data, set goals and hold each other accountable. Research indicates franchisees in Performance Groups outperform their peers by 40% to 60% in sales, profitability and cash flow efficiency. A panel of experts will share how to establish successful groups and avoid common pitfalls.

Trends and Tools for Data Collection and Analysis

A panel of technology experts will share emerging trends and popular tools for gathering and making sense of data. And how big data is increasingly being used to identify opportunities to improve the performance of franchise networks.

Creating Meaningful Business Discussions with Franchisees

It’s all very well for franchisors to want to collect and discuss metrics with their franchisees, but these conversations need to also work for the franchisee! Hear the views of two two high performing franchisees and an award winning field manager from Boost Juice, Anytime Fitness and Poolwerx. And learn the metrics and methods that have enabled them to achieve best practice profitability and performance.

Building a Profitable Franchise Network

Steve Rafsky is a respected USA franchisor with 400 highly profitable franchisees and 30 years franchising experience. Steve will share insights and tips based on his experience turning Padgett Business Services from a troubled franchise network into one of the most profitable groups in the USA and Canada.

Informative Case Studies

Using Benchmarking to Help Franchisees Work ON Their Business

Hear innovative case studies from four leading brands on how to successfully engage franchisees with KPI benchmarking programs.

Secrets to Successful Franchisor Leadership — Mentoring Session

Four highly experienced franchisor executives will share the significant business and personal lessons that have enabled them rise to the top and make an impact on their franchise networks.

Using Psychology and Metrics to Build a High Performance Culture

Learn the cutting edge training and development techniques that have been used to drive Priceline's high performance culture.

Interactive Round Tables

Choose the topics that meet your needs

Contribute your experience and learn from others. Round tables will focus on working with metrics in the areas of franchisee satisfaction, local area marketing, field manager performance, franchisee financial health, franchisor financial health, training and operations.

Choose One of these World Class Pre-Conference Masterclasses

Working with finances and people are the two big challenges facing every franchisor executive. Learn exciting new techniques and tools to master the science of Financial Management and Franchisee Engagement, and receive up to 200 CFE points.

Profit Mastery Financial Management

Learn how to increase your credibility and have meaningful business discussions with franchisees. This full day program, led by Rod Bristol from Profit Mastery, is the most popular financial training program for franchisor executives in the USA. Rod is flying out from the USA at our request to lead this exciting pre-conference Masterclass.

  • Receive a complete set of practical, sophisticated, financial tools guaranteed to improve your franchisees profitability and cash flow.
  • Learn innovative financial concepts you can apply immediately with your franchisees, including how to turn standard financial statements into powerful financial intelligence tools.
  • Participate in engaging case studies that will bring your new tools to life.

The Science of Franchisee Engagement

Learn how to engage franchisees in group meetings and gain franchisee commitment to new initiatives. This full day program, led by Greg Nathan and Jewli Turier from The Franchise Relationships Institute, will teach cutting edge techniques that have been tried and tested with hundreds of franchise networks.

  • Receive a Learning Journal containing proven facilitation tools and techniques for improving constructive participation in meetings.
  • Learn the latest neuroscience around what drives greater franchisee engagement and how you can immediately use this knowledge to successfully implement change in your franchise network.
  • Participate in action learning processes that will bring your new tools to life.

Networking and Drinks

Let the learning continue over networking and drinks from 5:00–6:00pm.

Register Now for Early-Bird Discounts!


Venue: The Waterview in Bicentennial Park, Sydney Olympic Park. Interstate participants can enjoy cost-effective accommodation nearby at the Ibis Olympic Park or other hotels in the vicinity.

Conference investment includes:

  • Participation in the full day program
  • Fully catered lunch, morning and afternoon tea breaks
  • Evening networking event

Masterclass investment includes:

  • Participation in the full day program
  • Fully catered lunch, morning and afternoon tea breaks
  • Detailed course materials
  Conference Only
(per person)
Conference and Masterclass Package
(per person)
1–4 people from the same organisation $595
Early Bird $565
Early Bird $935
Team of 5+ $565
Early Bird $535
Early Bird $885
Team of 9+ $535
Early Bird $505
Early Bird $835

Join the Franchise Operations Network (FON) and enjoy greater savings on Conference and Masterclass registration. Learn more here.

Early Bird pricing is available up to and including 31st March 2017. The Franchise Relationships Institute reserves its right to restrict registrations to this event. The Franchise Relationships Institute reserves it right to modify this program should the need arise.

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