National Franchise Operations Conference 2017 banner

Just imagine… if you had the opportunity to attend an interactive conference where nearly all participants were franchisor operations people from established brands. And where everyone shared a common goal of learning how to improve franchisee performance and profitability.

Imagine being exposed to the latest best practice trends for using metrics to drive performance, and being able to choose from over 40 topics, those most relevant to you.

And just imagine having access to a team of top presenters and mentors, selected for their experience and ability to deliver practical, useful advice. Where you could also question them on how they have achieved their success.

Plus imagine if you had access to ongoing resources after the conference to keep your learning alive.

Well you can stop dreaming because the 3rd National Franchise Operations Conference will deliver all this and more!

A Word from Greg Nathan About the Conference

Why this Year’s Theme is
“Making Metrics Matter”

There is a metrics revolution happening in franchising, as the performance and profitability of entire franchise networks increasingly depend on the transparent sharing of data.

In this environment, franchisees and franchisors who run their businesses by the numbers, while maintaining a collaborative culture, will be the winners.

With this in mind, the 2017 Franchise Operations Conference will focus on how to deliver greater value to franchisees through the effective use of financial data, KPIs and dashboards. This includes tips, tools and case studies for engaging franchisees in benchmarking programs, performance groups and meaningful conversations about their numbers.

No matter how experienced you are in franchising, if your role involves working with franchisees to improve their performance, you’ll want to be part of this year’s Conference.

  • Operations
  • Field
    Consultants &
  • Business
  • Franchise

The Certified Franchise Executive Program (CFE) is an initiative by the FCA to encourage the ongoing professional growth of franchise executives. This event is CFE accredited so you can earn up to 200 credits for attending.

Learn from World Class Experts and Experienced Franchisor Mentors

Steve Rafsky

Steve Rafsky

CEO, Padgett Business Services (USA)

Rod Bristol

Rod Bristol

Executive Vice President, Profit Mastery (USA)

Karim Messih

Karim Messih

CEO, Zambrero

Lynne Gallucci

Lynne Gallucci

GM Retail Operations, Priceline

John Post

John Post

Training and Development Manager, Kwik Kopy

Ashley Clemmett

Ashley Clemmett

GM Member Network Support, Laser Group

We have again this year attracted an impressive team of top experts and franchisor mentors, all committed to sharing their experience and helping you find new and better ways to make metrics matter.

Plenary Sessions to Inspire and Update You

Trends in the Use of Metrics to Drive Performance

Franchise psychologist, Greg Nathan, will share FRI’s latest research into what franchise networks are measuring and how they are applying metrics to improve franchisee and franchisor performance.

How to Make Performance Groups Work

Performance Groups involve franchisees meeting together to share data, set goals and hold each other accountable. Research indicates franchisees in Performance Groups outperform their peers by 40% to 60% in sales, profitability and cash flow efficiency. A panel of experts, including Rod Bristol from Profit Mastery, Mark Jenkins from Resurg, Brendan Green from Hire A Hubby, and John Post from Kwik Kopy will share how to establish successful groups and avoid common pitfalls.

Useful Tools for Data Collection and Analysis

A panel of technology experts will share popular tools for gathering and making sense of data. And how big data is increasingly being used to identify opportunities to improve the performance of franchise networks.

Creating Meaningful Business Discussions with Franchisees

It’s all very well for franchisors to want to collect and discuss metrics with their franchisees, but these conversations need to also work for the franchisee! Two high performing franchisees, Anthony Stahl from Boost Juice and Rhys Cutifani from Anytime Fitness, along with National Field Manager of the Year, Steve Halls from Poolwerx, will discuss their views on this topic. They’ll also share the metrics and methods that have enabled them to achieve best practice profitability and performance in these three leading franchise networks.

Building a Profitable Franchise Network

Steve Rafsky is a respected USA franchisor with 400 highly profitable franchisees and 30 years franchising experience. Steve will share insights and tips based on his experience turning Padgett Business Services from a troubled franchise network into one of the most profitable groups in the USA and Canada.

Best Practice Case Studies and Mentoring Sessions

Using Benchmarking to Help Franchisees Work ON Their Business

Four innovative case studies from San Churro, Hire a Hubby, Night ’n Day and Laser Group on how to successfully introduce KPI benchmarking programs that engage and motivate franchisees to continually strive for higher levels performance.

Secrets to Successful Franchisor Leadership — Mentoring Session

Four highly experienced franchisor executives: Lynne Gallucci, Karim Messi, Steve Hanson and Steve Rafsky will share the significant business and personal lessons that have enabled them rise to the top and make an impact on their franchise networks.

Using Psychology and Metrics to Build a High Performance Culture

Psychologist, Paul Saunders, will share the cutting edge training and development techniques that Priceline has been using to build a high performance culture that enables the franchisor team and their franchise partners to excel.

20 Exciting Round Tables

Choose the topics that meet your needs

The Conference round tables always rate highly as they provide an opportunity for everyone to contribute their experience and learn from each other. This year’s topics will focus on working with metrics that matter in the areas of franchisee satisfaction, local area marketing, field manager performance, franchisee financial health, franchisor financial health, training and operations.

PLUS Must-Attend Pre-Conference Masterclasses on Financial Management and Franchisee Engagement

Working with finances and people are the two big challenges facing every franchisor executive. This is your opportunity to dig deep into the science of Financial Management or Franchisee Engagement and receive up to 200 CFE points. Both Pre-Conference Masterclasses are conducted by leading global experts in their field and will leave you with increased confidence, unique new knowledge, and a set of practical tools you can implement immediately with your franchisees.

Profit Mastery Financial Management

What every field manager needs to know if they are to have meaningful business discussions with franchisees This full day program, led by Rod Bristol from Profit Mastery, is the most popular financial training program for franchisor executives in the USA. Rod is flying out from the USA at our request to lead this exciting pre-conference Masterclass.

  • Receive a complete set of practical, sophisticated, financial tools guaranteed to improve your franchisees profitability and cash flow.
  • Learn innovative financial concepts you can apply immediately with your franchisees, including how to turn standard financial statements into powerful financial intelligence tools.
  • Participate in engaging case studies that will bring your new tools to life.

The Science of Franchisee Engagement

What every field manager needs to know if they are to engage franchisees in group meetings and gain franchisee commitment to new initiatives. This full day program, led by Greg Nathan and Jewli Turier from The Franchise Relationships Institute, will teach cutting edge techniques that have been tried and tested with hundreds of franchise networks.

  • Receive a Learning Journal containing proven facilitation tools and techniques for improving constructive participation in meetings.
  • Learn the latest neuroscience around what drives greater franchisee engagement and how you can immediately use this knowledge to successfully implement change in your franchise network.
  • Participate in action learning processes that will bring your new tools to life.

Networking and Drinks

Continue the discussion with your colleagues in a relaxed environment. The Networking Event runs from 5:00–6:00pm.

Register Before 28th February for Early-Bird Discounts!

Book places for your team now. We anticipate a full house.

Venue: We have chosen the Waterview in Bicentennial Park, Sydney Olympic Park because of its central access. Interstate participants from the East Coast can fly in and out on the same day. For those staying overnight, cost effective accommodation is available nearby at the Ibis Olympic Park or other hotels in the vicinity.

Conference investment includes:

  • Participation in the full day program
  • Fully catered lunch, morning and afternoon tea breaks
  • Evening networking event

Masterclass investment includes:

  • Participation in the full day program
  • Fully catered lunch, morning and afternoon tea breaks
  • Detailed course materials
  Conference Only
(per person)
Conference and Masterclass Package
(per person)
1–4 people from the same organisation $595
Early Bird $565
Early Bird $935
Team of 5+ $565
Early Bird $535
Early Bird $885
Team of 9+ $535
Early Bird $505
Early Bird $835

Join the Franchise Operations Network (FON) and enjoy greater savings on Conference and Masterclass registration. Learn more here.

Early Bird pricing is available up to and including 28th February 2017. The Franchise Relationships Institute reserves its right to restrict registrations to this event. The Franchise Relationships Institute reserves it right to modify this program should the need arise.

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