FRI Wheel of Excellence

Franchisor Excellence Masterclass

With Greg Nathan
Melbourne, 30 April & 1 May, 2018

Two-Day Program

Monday 30 April

8.30am Networking
  • Techniques for gathering useful feedback from franchisees
  • Best practice for FACs and consultative committees
  • The science of franchisee satisfaction
10.30am Break
  • Managing conflict in the franchise relationship
  • Understanding the Franchise E-Factor
  • Techniques for managing tough conversations
12.45pm Lunch
  • What franchisees want from conferences and meetings
  • Avoiding common mistakes at conferences and meetings
  • Engaging franchisees and their teams with your brand
3.00pm Break
  • Maintaining a positive and healthy franchising culture
  • Review findings from Franchisor Leadership Diagnostic
  • Managing hot issues in the current political environment
5.00pm Close of formal day’s program and networking

Tuesday 1 May

8.30am Networking
  • Review of hot topics from yesterday
  • 10 key trends in franchising
  • Small group discussions on implications of the trends
10.30am Break
  • Getting franchisee buy-in and commitment to change
  • FRI change management framework
  • Change management case study
12.45pm Lunch
  • Best practice franchisee recruitment strategies
  • What franchisees want from their franchisor
  • Supporting franchisees through their business journey
3.00pm Break
  • Research update on strategies that drive sales at the local level
  • Round table hot topics
  • Review and action planning
5.00pm Close
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