National Franchise Operations Conference
for franchisor teams who support franchisees
Driving Sales at the Local Level
Melbourne 24 May 2018 • Plus Masterclasses 23 May

Speakers, Mentors and Panelists

Dave McDougall

CEO, Backyard Burgers

Dave is joining us from the USA as our guest franchisor mentor. He is a highly respected CEO who has established franchising brands in 20 countries and will be bringing a global perspective to the conference with some amazing insights for growing sales.

Lucy Gill

National Retail Operations Manager, Pandora

Pandora is one of Australia’s most impressive retailers who have blitzed their market. Lucy leads the national sales team for their 137 stores. She will share the KPI tree model and how this has been used to help franchisees drive sales growth.

Danny Ginsberg

Head of People and Engagement, Specsavers

Specsavers continue to drive unprecedented sales growth both in Australia and globally. Danny has lead a number of impressive learning and development initiatives that have generated millions of dollars of additional sales for their stores.

Adrian MacRaild

Group Manager of Operations QLD and NSW, Bakers Delight

Bakers Delight is an iconic Australian franchisor with over 700 stores globally, that has led the way when it comes to franchising excellence. Adrian will provide insights into how they have maintained their margins and impressive sales growth.

Daryl McCormack

Multi-Unit Franchisee, Zambrero

Daryl has an impressive track record as a franchisee and franchisor. He currently operates 11 successful Zambrero stores that are achieving outstanding growth. His entrepreneurial insights will be invaluable to everyone in the room.

Steve LeFever

Founder and Chairman, Profit Mastery

Steve will be joining us from the USA. He is one of the world’s leading experts in how to establish and run performance groups for franchisees. His financial literacy workshops for franchisors and franchisees have been the top rated at the IFA Convention for over two decades.

Greg Nathan

Founder, Franchise Relationship Institute

Greg is a psychologist, author of several popular franchising books and developer of many influential franchising models. He will be sharing brand new research essential to helping franchisees grow their sales.

Mark Prosser

Franchisee, Kwik Kopy

Kwik Kopy have some amazing support systems to help their franchisees grow their sales. Mark is a highly experienced and an award winning franchisee who took his store from being in the bottom 25% to being in the top 25%. There will be some great insights here.

Brad Rappell

Director, Franchising 1st

Brad is a respected thought leader on IT trends and how they can be harnessed by franchisees and franchisors to protect and grow their networks. He will be providing useful tips on how franchisees can promote their businesses at the local level using the new generation of digital tools.

Andy Reid

Chief Development Officer, Poolwerx

Poolwerx have twice been awarded Australian Franchisor of the Year. Andy, who has been both a successful multi-unit franchisee and senior franchisor executive, will give us some insights into how Poolwerx is maintaining its impressive sales growth, both in Australia and now in the USA.

Jenna Robson

L&D Consultant, Franchise Relationships Institute

Jenna has extensive experience in franchise operations and in leading field support teams. She also has deep understanding of how to engage and motivate English as a Second Language franchisees and will be sharing her insights on this topic.

Ken Rosebery

Managing Director, The Cheesecake Shop

The Cheesecake Shop has an impressive range of support services for its largely multi-cultural franchise network of more than 200 stores. Ken will lead a session on how they have been able to engage their franchisees and achieve healthy sales and profitability in a highly competitive market.

Peter Rowe

Managing Director, Profitune

Peter is the author of “Solving the People Puzzle” and a professional business coach who has helped thousands of business owners boost sales and dominate their local markets. He will share the coaching secrets that will help you to really make a difference to the franchisees you support.

Jewli Turier

CEO, Franchise Relationship Institute

Jewli is a highly experienced franchising educator and will be our MC for the Conference. She will be keeping us focused on our mission to find new ways to help franchisees growth their sales.

Brian Walker

Founder and CEO, Retail Doctor Group

Brian is at the cutting edge of retail trends and what retail groups need to do to stay relevant and growing. We are fortunate to have Brian in the program sharing specific tips and strategies on how to incorporate online channels to boost sales at the local level.

Martin Warner

CEO, Home Instead Senior Care

Home Instead are the global market leaders in the exploding aged care market. Martin has pioneered the development of franchised aged care in Australia. He will share some of the strategies that have enabled his franchisees to achieve record levels of sales growth.

Roger Watson

Sales Consultant, Key Business Advisors

Roger has 30 years of hands on experience leading sales teams and training franchisees in sales skills across many brands. He will be sharing proven exercises to help you transform your franchisees into sales champions.

Elise Williams

Franchisee, ANZ Mobile Lending

Elise has been ranked in the top 10 across the ANZ Mobile Lending network of 170 franchisees. She is currently achieving year on year sales growth of 35%. She totally gets how to run a high performing business and her approach will leave you inspired.

David Preston

Franchisee, Amcal

David is a high performing franchisee and also a member of the franchisor team in the role of National Dispensary Operations Manager for Amcal & Guardian Pharmacies. His franchise has been growing at three times the industry average and is in the top 10% out of 237 stores.

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