FRI Wheel of Excellence

Franchisor Excellence Masterclass

With Greg Nathan
AND LEADING EXPERTS
Melbourne, 20–21 May, 2019

Two-Day Program

Monday 20 May

8.30am Networking
9:00am
  • Creating our learning culture
  • Open Forum on hot issues and challenges
  • Best practice for franchisee consultative committees
10.30am Break
 
  • Managing network wide conflict and tension
  • Addressing tough issues while preserving the relationship
  • The science of improving franchisee satisfaction
12.45pm Lunch
 
  • What franchisees want from the franchisor team
  • Avoiding common mistakes at conferences and meetings
  • Engaging franchisees and their teams with your brand
3.00pm Break
 
  • The neuroscience of effective franchise leadership
  • Managing the stresses of leading a franchise network
  • Debriefing from Franchisor Leadership Diagnostic
5.00pm Close of formal day’s program and networking

Tuesday 21 May

8.30am Networking
9:00am
  • Expert panel on managing hot trends in the franchising sector
  • Expert panel on CX, retail trends and the changing consumer
  • Small group discussions on implications of the trends
10.30am Break
 
  • Getting franchisee buy-in and commitment to change
  • FRI change management framework
  • Change management case study
12.45pm Lunch
 
  • Improving the success of franchisee recruitment
  • Strategies for a successful multi-unit strategy
  • Supporting franchisees through their business journey
3.00pm Break
 
  • Research on strategies that drive sales at the local level
  • Round table hot topics
  • Review and action planning
5.00pm Close
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