Greg Nathan Explains the New Virtual Forum Model

To help you protect your network in the current climate, we have transitioned our popular face-to-face professional development programs into dynamic Virtual Forums. These maintain the high level of interaction you are used to, as well as being convenient, time efficient and cost effective. We also understand that different franchisor teams have different learning needs. So we have designed separate sessions for these three groups:

  • C-Level Franchisor Leaders (responsible for strategy, e.g. CEOs, GMs, Heads of Departments)
  • Field Managers (who proactively support franchisees in their businesses)
  • Support Office Teams (who respond to franchisee needs and requests)

Our virtual events are different from old-fashioned webinars and online training courses. They deliver enjoyable, collaborative sessions in convenient chunks where everyone stays fully engaged. All sessions include small discussion groups for the sharing of best practice, as well as being:

  • Full of useful content from business psychology and franchise research.
  • Delivered by practitioners who have a depth of real-world experience.
  • Highly interactive with the opportunity to discuss actual challenges.
  • Attended by high calibre franchisor executives from top brands.
  • Practical and relevant to the hot issues facing franchisors.

Wondering if you can afford the time and money to do this right now? We believe now more than ever before is the time to invest in your people so they can maintain a positive approach and are equipped to lead others through this stressful and uncertain time. Rest assured, we will continue to be here for you as your teams and franchisees work through the challenges posed by the topsy-turvy environment in which we find ourselves.

Greg Nathan, Founder, Franchise Relationships Institute

2020 Programs By Date

Date Location Event
September 3–4 Virtual Culture of Franchising Workshop
July 28, August 11, 25, September 8, 22 Virtual Franchisor C-Level Forum
September 9, 11, 14, 16 and 18 Virtual Foundation Field Manager Bootcamp

2020 Programs in Detail


For anyone who interacts with franchisees as part of their work.

Gives Support Office people an understanding of the franchisee mindset, and how to communicate effectively with empathy.

Topics include:

  • Stages in the franchisee lifecycle
  • Understanding the psychology of franchisees
  • How to diffuse difficult situations
  • Common mistakes that frustrate franchisees
  • Getting compliance to important policies
  • How to turn franchisees into advocates

Workshop leaders: Greg Nathan has deep, real world experience on how to effectively support franchisees.

Format: Virtual

Cost: $195 per person

Held Online September 3–4, 2020
9:30am–11:30am AEST
Register now to avoid disappointment

For C-level franchisor executives (responsible for creating strategy or leading divisional teams.)

This highly focused Leadership Forum has been adapted from our popular Franchisor Excellence Masterclass to make it relevant to the current environment. In five fast moving 90-minute fortnightly forums you will benefit from:

  • Peer group discussions to help you solve real, pressing issues
  • Franchisor and expert panels to give you fresh ideas on hot topics
  • Guidance from the most highly regarded global leaders in franchising
  • Ground breaking research on vital trends in franchising
  • Psychology-based tools and techniques to lead effectively

All sessions will focus on helping you to lead effectively in the current environment.

  • Keeping your team and culture positive
  • Managing the emotional and business fallout 
  • Maintaining the viability of your network
  • Running virtual meetings and conferences
  • Staying focused and confident under pressure
  • Adjusting your franchisee recruitment strategy
  • Maintaining sales and customer confidence

Format: Five interactive sessions of 90 minutes each held fortnightly.

Facilitator: Greg Nathan, Psychologist and Founder, Franchise Relationships Institute

Cost: $480 per person for the series. Discounts apply for bookings of 5 or more people.

Held Fortnightly Online Commencing July 28, 2020
9:30am–11:00am AEST
Register now to avoid disappointment

To discuss the program further and who should attend from your brand, contact our team at or on +61 414 563 014.


For any franchisor who has a field management or franchisee support role.

These highly interactive forums will include panels, best practice sharing and small group discussions to equip field managers to:

  • Conduct effective field visits
  • Support emotionally distressed franchisees
  • Help franchisees to stay on top of their finances
  • Get peer input to solve immediate daily challenges
  • Remain resilient and manage the pressures of the job
  • Assist franchisees to stay in touch with their customers
  • Provide appropriate advice and support with HR issues
  • Coach franchisees to stay motivated and prepared to come out strong on the other side

Format: Five interactive sessions of 90 minutes each.

Facilitators: Greg Nathan, Psychologist & Founder, Franchise Relationships Institute.

Cost: $595. Discounts apply for bookings of 5 or more people.

Held Weekly Online September 9, 11, 14, 16 and 18
9:00am–10:30am AEST
Register now to avoid disappointment

New dates for these virtual bootcamps are being planned. Please direct enquiries to Sarah Furlong at or on +61 414 563 014.

For more information about any of our professional development events, please contact the Events Team at

Copyright © 2020 Franchise Relationships Pty Ltd • Contact Us Company Privacy Statement