Recent Events


Over 200 field managers, operational support staff and franchise executives experienced first hand our 2-day Field Manager Bootcamps in Melbourne, Sydney and Brisbane.

In addition to our long running Foundation Field Manager Bootcamp, we conducted our new Advanced Field Manager Bootcamp, taking participants to a higher level of mastery in their role. Presented by Greg Nathan, the Advanced Bootcamp built on the fundamental skills and concepts developed in the Foundation Bootcamp, to provide participants new tools and techniques to be more effective in the field and drive greater growth and success with their franchisees.

Field Manager Tool Shed

Building on the resources developed from past Summits and Bootcamps, the Field Manager Tool Shed is the online repository for materials collected and developed from our Field Manager professional development programs. Enter the password in the box below to access the Toolshed:



MAY 2013

FRI recently hosted the 4th National Multi-Unit Summit in Melbourne. The Summit was an action-packed two days of interactive learning, attended by multi-unit franchisees, franchisors and industry experts. Sessions focused on the critical success factors which drive profitable and sustainable multi-unit growth, as well as best practice between brands and emerging trends, both in Australia and overseas.

Multi-Unit Summit Resource Kit

If you were an attendee at the Multi-Unit Summit, then enter your password below to gain access to resources from the Summit, including power point presentations and notes from the break out forums.



In this inaugural “Bricks & Clicks” Forum held in Melbourne, FRI bought together over 65 senior franchisor executives and subject matter experts for a day to explore the impact of online retailing on franchise systems.

Over 18 separate learning sessions, keynote presentations, panel and round table discussions were held. We heard from industry experts on the current trends and emerging opportunities in online retailing, along with a variety of franchisors at various stages of their e-commerce journey.

Bricks & Clicks Resource Centre

Continuing our tradition to provide resources and ongoing learning from our events, the Bricks & Clicks Resource Centre is the online repository for materials collected and developed from this Forum. Enter the password in the box below to access the Resource Centre:




Greg Nathan presented a keynote address to the Canadian Franchise Association in April 2011 where he outlined the six reasons why franchise relationships get strained. To download the slides from Greg’s presentation just input the password below. (Hint: it has to do with the location of the convention).

Also click here if you would also like more information about the 2011 Franchise Success Study where we are scientifically identifying the factors that drive franchisee success and satisfaction.



At the 51st Annual IFA Convention at Las Vegas, Greg Nathan conducted the annual full day Franchise Relations Clinic.

This program equips participants with insights, skills and strategies to create a healthy franchise culture that has high levels of franchisee satisfaction and franchisor effectiveness.

Thirty enthusiastic franchisors and advisors participated in the program, with many saying it was the highight of the Convention for them.


Healthy franchise relations are the key to success in tough times. The 2010 Profitable Partnerships Bootcamps were personally led by Greg Nathan and organised by our friend Katrina at SPEAK! The bootcamp is a uniquely interactive experience which shows franchisors how to grow their franchise networks and boost franchisee satisfaction.

The franchise executives that attended the 2010 Bootcamps were thirsty for practical strategies on building profitable partnerships with their franchisees and came away with many fresh ideas.

If you were an attendee of the May or October Bootcamps then enter your password below to gain access to the resources from the bootcamp.

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