Virtual Meeting Blunders and How to Avoid Them

Most of us in recent months will have found ourselves in an uncomfortable or amusing virtual meeting. While we all share a fair degree of tolerance for inevitable home-based mishaps, (such as kids, pets or partners innocently crashing business meetings), some mishaps can be prevented with a bit of forethought. Because FRI has been functioning as a virtual business for n 
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How to Create Positive Mental Health

How’s your health? I’m not just talking about physical well-being. How have you been feeling lately, mentally and emotionally? And how connected are you to the things that truly motivate you? In this tip we’ll look at 10 evidence-based strategies you can use to get back to being your best. (These come from our popular interactive Zoom session on Maintaining Positive Men 
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9 Ways Field Managers Can Help Franchisees

If there is anyone who can add enormous value to a stressed franchisee at this time, it is their field manager (or whatever you call this role in your network). I have particularly noticed high calibre field managers focusing on three important areas - emotional resilience; financial management; and operational effectiveness. Here are nine tips field managers might like to  
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Your Time Has Come — A Message to Franchisors

Be in business for yourself but not by yourself. While it’s a nice slogan, franchisors now truly have the opportunity to demonstrate the power of strong, caring leadership to help their franchisees navigate the current economic crisis. Here are seven strategies to help your franchise network come through in as good shape as possible. 7 strategies for franchisors to show the 
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How to Stay Focused and Help Others

As events have been unfolding around the world, we have all been going through an emotional roller coaster that feels something like this. It started with shock and confusion about what’s going on. It then moved to feelings of stress and anxiety about the losses associated with dramatic changes to our businesses and lifestyles. Then perhaps to frustration or anger with othe 
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How to Productively Work from Home

The team at the Franchise Relationships Institute have been productively working from our homes for nearly 10 years. Given a number of you and your teams are likely to also be working from home over the coming months (as part of Coronavirus prevention) I’ll share some tips below that have worked for us. While we are a team of nine, the first three tips are relevant to workg 
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Here's to the Volunteers!

For several years an important part of my end of year break has been to participate in a four day retreat, hosted by friends who live in a beautiful, secluded Queensland valley. We meditate, reflect on our values, and enjoy the peace of a forest filled with chirping birds, inquisitive kangaroos and other fascinating native Australian animals. Driving into the valley thi 
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A Message from the Doctor

A few weeks ago I went to the doctor as I’d been feeling unwell following a trip to India. After he completed an initial diagnostic I jokingly asked, “Am I going to die?” to which he replied, “Yes…but not just yet.” He did, however, order a number of tests. Last week my phone buzzed, and I glanced at a text from the clinic, which I read as: The doctor has reviewed  
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Apples and the Art of Proactivity

I once read one of those stories that stay with you. It was about a business owner, let’s call her Janine, who was committed to growing and developing her team. Janine employed two new staff, Liz and Alex, both well-qualified, hard-working and keen to be part of the business. After observing them for a year, she promoted Alex to team leader, leaving Liz to continue in her c 
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It Pays to Show a Little Respect

When I was 12, I had an after-school job delivering medicine for Mr Wilson, the local pharmacist. He showed an interest in me and would tell me a little about each patient before I set out on my bicycle, satchel over my shoulder. He also always made a point of thanking me as I left to go home each afternoon. Mr Wilson was a sensitive man with a lot of empathy for other peop 
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