Avoiding the "Whoops" Factor

We’ve all had those “whoops” moments when we remember what we forgot. Some slip ups are innocent, like forgetting to buy milk. But in some situations they can be fatal. One of my favourite books is The Checklist Manifesto by the surgeon, Atul Gawande. In it he explains how the number of people dying unnecessarily in hospitals is now decreasing because of  
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Avoiding the Curse of Success

It would be fair to say we all seek growth, progress and success in life. But ironically, while we all want to experience success, it often comes with a hidden curse. The truth is, success can be positively dangerous, especially if it leads to complacency, arrogance or a sense of entitlement. Jim Collins, who wrote the book, Good to Great, refers to this as "hubris born 
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Increasing Your ROI on Conferences and Meetings

I'm regularly asked for ideas on how to improve the value of conferences. As you probably know these are a huge investment for everyone in a franchise system. Because I've just returned from an excellent client conference, I'm feeling a little inspired to share some thoughts. These are based extensive experience with hundreds of conferences as well as feedback we’ve c 
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Why Holidays are for Wimps

I've just returned from the 10th Organisational Psychology Conference in Perth. A couple of hundred psychologists from around the world came together to share some fascinating research on improving the performance and satisfaction of people at work. A major theme was work-life balance. Because we know work stress is a significant challenge for many franchisees and franchiso 
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Don't be a Franchise Zombie!

I just watched a zombie movie on the plane. I'm by no means an expert on zombies but it appears, besides attacking and eating people, their most frightening characteristic is an inability to think or feel. They just trudge around mindlessly most of the time. I mention this because many of us occassionally act a little like zombies in how we engage (or perhaps don't engage)  
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Business Lessons from the Vikings

There was once a general who led an invasion of boats to a foreign country. As his troops readied themselves on the beach for battle, he ordered that all the boats be burnt. This was his way of removing any thought of retreat as an option. It proved to be a winning strategy. There was once a general who led an invasion of boats to a foreign country. As his troops readi 
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The Blonde That Almost Got Away

I experienced a familiar thrill as I walked through the door. The taxi was coming back for me in 60 minutes so I needed to move quickly. While my formal mission in Canada was to deliver two conference presentations for Stuart Erskine, CEO of Declare Brands, I had snuck off to indulge my travel fetish. I could rationalise this particular rendezvous because Stuart had a 
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What Dogs Can Teach Us About Leadership

A long standing franchising colleague, Stephen Giles, emailed me the other day saying he was amused to receive some information about a course promoting "emotional intelligence" as the new big thing in corporate leadership. Stephen commented it sounded very familiar to what we have been teaching at the Franchise Relationships Institute for the past 23 years. Emotional  
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Gratitude, Success and the Helper’s High

It would be pity to mistake Anzac Day as simply another holiday rather than a tribute to generations of young people, perhaps the same age as some of your own family, who have given their lives so we can enjoy our freedom and our privileged lifestyle. If Anzac Day is about anything, it’s about gratitude and generosity. Gratitude is a healthy emotion. It keeps us g 
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Why Multi-Unit Franchising is So Hot

My last tip referred to some US trends that provide a peek into the future of Australian franchising. One of these is multi-unit franchising. A couple of weeks ago over 1,000 multi-unit franchisees and franchisor executives came together in Las Vegas to learn and share ideas at a special multi-unit conference. I asked one of the presenters, Steve LeFever, for his top three  
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