How to Clone Your Best Franchisees

If you are a franchisor I bet you've wished once or twice that you could clone your best franchisees. Actually you can. It's called multi-unit franchising. Like cloning, which started in 1952 when two American scientists cloned some northern leopard frogs, multi-unit franchising has been around for some time. And like cloning, the processes for selecting and supporting 
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How to Support Flood Affected Franchisees

Franchisors wanting practical tips and strategies on how to support their franchisees affected by the floods will find our new Franchisee Support Kit useful. Click here (/tools/franchiseesupportkit/kit.html) to download the kit for free from our web site. We caution franchisors against thinking that once the mess has been cleaned up, it's the end of the story. While the 
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The Psychology of Setting Goals

Have you found yourself mulling over your goals for the year? It seems to be a natural thing to do at the moment. Out of the many people who imagine about what they want to achieve, some will be more successful than others. While luck and the support of family and friends do make a difference, how we go about setting our goals is more significant. 5 timely tips to help 
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Thanks (It’s a wonderful life)

I watched an old black and white movie on Saturday night called "It's a Wonderful Life" starring Jimmy Stewart. If you haven't seen it, it's about an honest, hard working small businessman, George Bailey, who has spent his life contributing to his local community. But George has some bad luck which looks like sending him bankrupt. On Christmas Eve he blows up at his fa 
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Six Ways to Predict Franchisee Success

Years ago an enthusiastic client, Grant Garroway, asked if I could develop a tool to help him to assess the future performance of potential franchisees. Grant was the recruitment manager of an established franchisor and had a wicked sense of humour. "You're a smart guy" he quipped. "Perhaps you could develop something the candidate puts his finger into and it prints 
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The Simple Science of Positive Conversations

When was the last time you slept on an air mattress? For me it was last week when a few of the family stayed at our parents flat in Melbourne. Next morning I was letting out the air when my mother commented, "It's certainly easier to deflate than pump up." This innocent observation nicely summed up some research I'd been reading about the magic ratio for successful relation 
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How to Breathe New Life Into Your Meetings

How would you rate the effectiveness of your franchisee group meetings? Most franchisors and franchisees have mixed feelings. On one hand they value the opportunity to get together. But many franchisor executives say they are disappointed by what they see as a lack of engagement. A symptom of this can be dwindling attendances. This does not need to be the case. I h 
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Why an Optimistic Culture is Vital to Success

Culture has a powerful influence over people's behaviour and performance. It is the beliefs that people in a group buy into. In other words "how we do things around here". And largely it comes from the leader. This applies as much to a franchisee's individual business, as it does to the larger franchise network to which they belong. Culture also influences broader prof 
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The Most Important Principle of All

I am often asked by franchisors and franchisees to suggest a good business book. There is one I recommend and give away often. Many of the people I tell about the book, or have given a copy to, will not read it. While they say they want to be successful, perhaps they haven't understood the first and most importan principle of success - if you really want something to ha 
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The Waitress, The Banker and The Doctor

This story is about three people linked together by generosity, faith, curiosity and food. The waitress happens to be our Marketing and Events Manager. Katherine Saunders. You may have met Katherine, a friendly, well mannered and forthright, young Englishwoman. She and her husband Braden were saving to make a special trip to England for her sister's wedding. Rather than 
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