The Next Three Big Things

We always have our antennae up for emerging trends that might help franchisors keep their networks safe, happy and profitable. Rather than just report on them we've also been proactive, investing in research and creating opportunities for clients to prepare themselves for these shifts. In this tip I'll share my thoughts on three "next big things" along with links to some useful resources. Read entire post

The Single Most Important Question

I am just back from the International Franchise Association convention in New Orleans, a massive event attended by over 3,000 people. The session that had the biggest impact on me was an address by Cheryl Bachelder, CEO of Popeyes Louisiana Kitchen, a leading QSR chain of 2,600 stores. Over the past five years Popeyes has had consistent same stores sales growth, a 6% increase in market share, a $70,000 net profit improvement per store and a 400% increase in its stock price. They also have a queue of franchisees wanting more stores. Read entire post

Stranger on a Tram

This is a story about the precious gift we called hospitality, based on an unusual experience my wife and I recently had in Sweden. Hospitality is defined in the dictionary as "The friendly and generous reception and entertainment of guests, visitors or strangers". I encourage you to read on if you care about this topic. Read entire post

Are You Paying Attention?

A natural leader is a person who has worked out what's going on around them and is willing to be proactive by taking considered action. While you don't need a fancy title, you do need an open mind, concentration, courage and common sense. This Tip introduces a concept known as Situational Awareness, developed by the chief scientist for the US Airforce, Dr. Mica Endsley, and its application to franchise leadership, especially the role of the field consultant. Read entire post

Why I Love the Phantom

It's important to have sources of inspiration to give you a fresh perspective and a boost of energy when you need it. Of course different things work for different people. If you have met me you may be aware one of my sources of inspiration is a stash of a certain type of comic. Yes, I am a dedicated fan of the Phantom, also known as The Ghost Who Walks, especially the early stories by his creator Lee Falk. Here's why I love the Phantom and read one of his adventures most nights before sleep. Read entire post

What Bothers Field Managers

Over the past couple of weeks I have been delivering a series of workshops to franchisor support teams in several Nordic countries. Some new research I've been sharing with our Nordic cousins includes a study of 970 field consultants from 59 companies. A question we asked in the study was the extent to which certain things bothered them. Read entire post

The Truth About Sleep

Welcome to 2014. Over the holidays I heard a brilliant talk by leading sleep expert and psychologist, Jessica Payne, from the University of Notre Dame. She explained the science of sleep and how it impacts on how we feel and function. Her findings, which I'll share with you, are important to anyone who works under mental or emotional pressure. Given that 49% of franchisees and 61% of franchisor executives report experiencing their work as emotionally exhausting or stressful, I'd say this is an important topic. Read entire post

The Baker Who Swallowed His Pride

We often talk about the importance of commitment in franchising. But talk is cheap. Commitment is about action and often it means swallowing our fear, or our pride, and doing something that goes beyond short term self-interest. Here's a story of someone who really understood the meaning of the word. Read entire post

Why Your Tone of Voice Matters

Before I tell you about a piece of research that could save you from some serious relationship headaches, even being sued, I'd like to mention something about these Tips. Alexis, who looks after our franchisee satisfaction surveys, said yesterday the Tips give her "wise man moments", which is when you hear something that makes so much sense you can't believe you never thought of it before! Her comment nails what I have tried to achieve in writing the Tips over the years, not from any special wisdom I have, but more by drawing on good research, some great teachers and a fair amount of hard earned experience. Read entire post

The One-Legged Man Who Changed My Life

I've recently been putting together a book of these tips and while rummaging through my files I discovered what could be called "the original tip". It's a remarkable true story I emailed to some clients many years ago. I was on the final leg coming back from Singapore after talking at a Franchise Summit. Read entire post


Greg Nathan is a psychologist, author and an international expert on the franchise relationship. Connect with him on Google+ or Linkedin.

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