Are Company Stores a Good Idea?

Just over a year ago a client walked into a meeting shaking her head. “Our boss wants us to look at the viability of opening more company owned stores.” She was exasperated because she held a belief, shared by most franchisors and consultants, including me, that franchisees will always drive better performance in a business due to the “skin in the game&rdq 
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The Man at the Back of the Room

Last week I addressed the Institute of Management Consultants on the topic of building a business based on Intellectual Property. As I entered the venue a man in a neat uniform approached me with a friendly smile and asked if I would like something to drink. After surveying the room, I realised there were many more seats than the number of people expected. The chairs w 
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Why the Soft Side of Business is the Hardest

I’ve just returned from our second Advanced Field Manager Bootcamp in Brisbane. The openness of people to learn and grow has been inspiring. Yesterday, we had Steve LeFever as one of our guest mentors. Steve, an international expert in franchising financials, was explaining to the 38 field managers in the room why they need to understand how to help franchisees improv 
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Why We Get Angry

You have probably experienced an “Amygdala Hijack”. This is when the part of our brain that detects threats to our safety or status (the amygdala) kicks into overdrive, making us feel intensely angry and even a bit paranoid. This makes it difficult to think clearly and the risk of overreacting — saying or doing things we later regret — becomes very real. For instance blurti 
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An Easter Franchising Tip from Einstein

My mum likes to worry. The other night she was in the back of the car telling us how worried she had been over the past few weeks, but how relieved she was that everything ended up okay. My wife gently asked, “So what’s the lesson in that?” Mum paused for a few seconds and replied thoughtfully, “Well, I guess if you worry enough, everything works out 
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10 Ways to Improve Franchisee Communications

Each year I have the privilege of talking with thousands of franchisees about how to make the most of being part of a franchise network. I also get to work with lots of franchisor teams, helping them to engage more effectively with their franchisees. If you are a franchisor executive, here are 10 ways you can immediately improve the quality of your communication with franch 
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The Next Three Big Things

We always have our antennae up for emerging trends that might help franchisors keep their networks safe, happy and profitable. Rather than just report on them we've also been proactive, investing in research and creating opportunities for clients to prepare themselves for these shifts. In this tip I'll share my thoughts on three "next big things" along with links to some us 
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The Single Most Important Question

I am just back from the International Franchise Association convention in New Orleans, a massive event attended by over 3,000 people. The session that had the biggest impact on me was an address by Cheryl Bachelder, CEO of Popeyes Louisiana Kitchen, a leading QSR chain of 2,600 stores. Over the past five years Popeyes has had consistent same stores sales growth, a 6% increa 
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Stranger on a Tram

This is a story about the precious gift we called hospitality, based on an unusual experience my wife and I recently had in Sweden. Hospitality is defined in the dictionary as "The friendly and generous reception and entertainment of guests, visitors or strangers". I encourage you to read on if you care about this topic. While it was snowing outside, I was chilling out  
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Are You Paying Attention?

A natural leader is a person who has worked out what's going on around them and is willing to be proactive by taking considered action. While you don't need a fancy title, you do need an open mind, concentration, courage and common sense. This Tip introduces a concept known as Situational Awareness, developed by the chief scientist for the US Airforce, Dr. Mica Endsley, and 
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