This year's Multi-Unit Summit has been voted by participants as one of FRI's best event yet. It was an exciting day of learning and sharing with an equal number of high performing franchisees and franchisor executives participating. Read entire post

FRI’s 2017 National Franchise Operations Conference for people who support franchisees was a massive success, attracting 130 people from 60 brands. The positive feedback has been fantastic, with 98% of participants rating their experience as Excellent or Very Good, and 98% also saying they achieved their objectives for attending! Read entire post

Our most recent Advanced Field Manager Bootcamp in Brisbane delivered an amazing two days of interactive learning, with participants giving it a 100% satisfaction rating! Senior Field Managers from various franchise networks sharpened their skills in coaching, financial management, negotiating and communication and had the opportunity to network and learn from each other. Participants described the experience as “a fun way to learn”, with “practical evidence-based content, models and processes” and thought it was a “fantastic way to take our field work to the next level”. Read entire post

Greg Nathan was a guest speaker at SILMO, an international exhibition for the Optometry Industry, held in Sydney on 9–11 March 2017. The focus of the presentation was on how to make your franchise work for you. The optometry industry has been transformed in recent years by franchising groups and cooperatives, where independent optometrists join groups to be more competitive. Read entire post

FRI's Founder, Greg Nathan, led a special Change Management Masterclass for franchisor executives at the recent FCA Convention. Disruption was a theme at the convention and the session showed the 20 participants why franchisees will often initially resist change, and how franchisors can engage them with important new initiatives. Read entire post

Our most recent public Advanced Field Manager Bootcamp, held in Melbourne, has received a 100% Net Promoter Score, with all participants saying they would be extremely likely to recommend the program to a colleague. Participants were all senior field consultants from a range of leading brands in the retail, home furnishings, automotive, fitness, health, logistics, and hospitality industries. Here's a few comments from participants: Read entire post

The team at FRI are very proud to have been awarded the prestigious Supplier of the Year for the Australian franchising sector. This recognition is part of the FCA’s Excellence in Franchising Awards. Thanks to all our supporters and clients for your belief in what we do. We really do love working with you all. Read entire post

A new updated version of  the popular Franchisor's Guide to Improving Field Visits has been released. Since we first published the Guide in 2004, the team at FRI have continued to work with hundreds of field managers all over the world, listening carefully to their challenges and gathering their insights on what helps them to perform as well as they can in their important role. We have also continued to survey and interview franchisees - thousands of them - asking about how their field managers add value, and what would help to make their visits more useful. Many insights from our research have been incorporated into this third edition. Read entire post

Our latest Sydney Field Manager Bootcamp started with the question, "What do you most love about your role and what do you find most challenging?" The following themes emerged.  Read entire post

FRI Director, Jewli Turier, flew ‘across the ditch’ to Auckland to facilitate our popular Field Manager Bootcamp, and then to deliver to a keynote address on The Psychology of Boosting Franchisee Engagement at the Franchise Association of New Zealand (FANZ) Conference. Read entire post