On the 24th May, 180 participants from 76 brands attended this year’s National Franchise Operations Conference on “Driving Sales at the Local Level”. It was a jam packed program with more than 20 presenters sharing best practice and innovative new ideas for helping franchisees grow their sales. The bonus of the Conference each year is the opportunity to network, build  
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Thanks and congratulations to the 60 senior franchisor executives who attended our two day Franchisor Excellence Masterclass on Monday 30th April and Tuesday 1st May. Many participants said it was the best franchising event they have ever been to, giving it an NPS score of +82. We restrict the numbers at our events to maintain quality, so apologies if you missed out. 
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It’s not easy to get a Net Promoter Score of +92 for professional development programs, particularly when working with seasoned franchise executives. But that’s how a group of experienced field managers rated our most recent Advanced Masterclass in Sydney. One aspect of the program that makes it especially valuable is how we use action learning to bring the tools and models 
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We were proud to assist Jim Squire in organizing the Franchise Relations Summit at the 2018 IFA Convention. This included designing the program, briefing the 12 panelists and moderating the 3-hour program. A total of 250 people attended with 100% rating the session Good (23%) or Excellent (77%). Here’s some specific comments from the feedback sheets: “Great format and ex 
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The IFA has presented Greg Nathan with an award for outstanding leadership at the IFA 2018 Convention in Phoenix. The Crystal Compass Award is given each year to an individual who epitomises the ideals of leadership and has made a significant contribution to the franchise community through their work. Greg has been regularly travelling to the USA for 17 years, training and  
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This year's Multi-Unit Summit has been voted by participants as one of FRI's best event yet. It was an exciting day of learning and sharing with an equal number of high performing franchisees and franchisor executives participating. Darryn McAuiffe, CEO of FRANdata summed up the event with the following comment: "I have been fortunately enough to have att 
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FRI’s 2017 National Franchise Operations Conference for people who support franchisees was a massive success, attracting 130 people from 60 brands. The positive feedback has been fantastic, with 98% of participants rating their experience as Excellent or Very Good, and 98% also saying they achieved their objectives for attending! All session focused on our theme of “Mak 
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Our most recent Advanced Field Manager Bootcamp in Brisbane delivered an amazing two days of interactive learning, with participants giving it a 100% satisfaction rating! Senior Field Managers from various franchise networks sharpened their skills in coaching, financial management, negotiating and communication and had the opportunity to network and learn from each other. P 
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Greg Nathan was a guest speaker at SILMO, an international exhibition for the Optometry Industry, held in Sydney on 9–11 March 2017. The focus of the presentation was on how to make your franchise work for you. The optometry industry has been transformed in recent years by franchising groups and cooperatives, where independent optometrists join groups to be more competitive 
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FRI's Founder, Greg Nathan, led a special Change Management Masterclass for franchisor executives at the recent FCA Convention. Disruption was a theme at the convention and the session showed the 20 participants why franchisees will often initially resist change, and how franchisors can engage them with important new initiatives. Several participants said it was a highl 
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